Frequently Asked Questions

Do you offer free worldwide shipping?

Yes. Wherever you are in the world, we will ensure that your purchase will reach you safe and sound. We pride ourselves in offering our clients the best post-purchase service possible and this promise includes free worldwide shipping. We can also time the shipping to ensure the items’ arrival coincides with your special day.


Do you offer a guarantee?

Yes! We offer our clients a lifetime guarantee on all purchases. Should any irregular wear and tear crop up on any of our jewelry, do not hesitate to let us know and we will do our very best to ensure that you are serviced by our well-trained customer service experts. (needs more detail)


Do you accept custom orders?

Yes. We are able to accommodate a variety of custom order requests - from different gemstone or color arrangements, to different jewelry sizes, to custom made matching pendants, bracelets, and earrings. Send us an email at support@equalli.com with your specifications and we will be happy to accommodate your custom order.


Are the gemstones natural?

We only sell 100% natural earth mined sapphires and precious gemstones. We offer an authenticity certificate with every piece of jewelry purchased.


Where do the sapphires comes from?

In order for our rainbows sapphire jewelry to be made, we must purchase our material from almost every corner of the globe:

  • Red – Thailand

  • Orange/ Red – Southern Tanzania (Songea)

  • Golden – Madagascar

  • Yellow – Southern Tanzania (Tundura)

  • Yellow/ Green – Songea

  • Green/ Yellow – Australia

  • Green/ Yellow – Madagascar

  • Green – Australia

  • Green – Kenya

  • Green – Montana

  • Green/ Blue – Madagascar

  • Green/ Blue – Tundura

  • Blue – Madagascar

  • Blue – Tundura

  • Blue – Sri Lanka

  • Blue/ Purple – Tundura

  • Purple – Tundura

  • Red/ Purple – Madagascar

  • Red/ Purple – Sri Lanka

 

How are the gemstones sourced and are they ethically mined?

We at Equalli take every care to ensure that we only sell gems sourced from conflict-free zones. We have a sterling reputation to uphold and believe that honesty and integrity are two main ingredients of success. We only deal with reputable sources and ensure that all gems are ethically mined, and the profits from the stones purchased go directly back into community projects at the source. Our diamonds are purchased from reputable sources and are mined from conflict free areas.

We source the gemstones ourselves and do not operate via a middleman. With our extensive connections and dealings with numerous mines worldwide, we ensure that sourcing is done directly through them and that anything we save on intermediaries will be passed on to our clients.


Where are the gemstones cut?

We process all of our own rough stones in our cutting factory in Chantaburi, Thailand. Once our rainbow sapphires are selected to be used in our designs they are sent to our gold and silver factory in Bangkok where our skilled jewelers hand create each and every piece we sell today.


Where is the jewelry made?

We take pride in engineering the perfect piece of jewelry. Each piece is hand crafted by a member of our in-house master jewelers based in the colorful city of Bangkok. With a commitment to detail and quality, you can be sure that every piece that we make adheres to the highest standards of jewelry making.


Who is Equalli owned by?

Equalli is owned by Trent Anderson, who has been in the gemstone and jewelry business for over 14 years. As an Australian owned and operated enterprise, we at Equalli adhere to all national labor and ethical laws when it comes to our day-to-day proceedings. Although we outsource foreign talent such as professional jewelry makers and miners, we have an outstanding reputation in ensuring that every single employee is treated to a fair and respectable working environment. We believe that our staff is the glue that holds the company together and we take great pride in sharing this with the world.


How long until I receive my jewelry?

Equalli ships your item using insured express DHL couriers whenever possible. We have a lead time of up to 10 days, and shipping 3-4 days worldwide. For all countries not covered by DHL service area Equalli.com reseved the right to use couriers including but not limited to Fedex, EMS or Registered post. All orders are insured for the full value of the purchase. In the case the item is received damaged please take photos immediately and contact our customer support department for immediate replacement of your item.